- Shipping & Returns
Shipping & Returns
Package usually will be shipped within 2 business days once payment is received (within 30 business days for artist dolls)
We ship item internationally by airmail from Hong Kong Post.
Shipping time by airmail service usually takes 7-10 days to Japan, South Korea, Singapore, Taiwan, China (all other Asia countries usually takes 1-2 weeks).
Shipping time by airmail service usually takes 1-2 weeks to USA, Canada, UK, Australia, New Zealand, Germany..., all other Europe countries usually takes 1-3 weeks to arrive, all other Non-Europe and non-Asia countries may take 2-4 weeks to arrive.
If you want to change the shipping method by Express Mail Shipping (EMS), please free feel contact us to quote shipping cost. Shipping time by EMS usually takes within 2-5 business days to all around the world.
P.S. Our artist dolls are default to ship by EMS. If you would like to ship by airmail parcel, please feel free to contact us at firstname.lastname@example.org to quote the shipping cost.
Returns for Refund/Exchange Policy
If you took defective item(s), please contact us within 7 days since you received the defective items. To request return, please provide us your invoice no., item name/item no., photo of the damaged part. We will estimate and reply by email within 48 hours.
We accept Paypal (for credit card, debit card, e-check payment), direct credit card payment, western union money transfer and international bank wire transfer.