- Shipping & Returns
Shipping & Returns
Package usually will be shipped within 2 business days once payment is received (within 30 business days for artist dolls)
We ship item internationally by post office.
Shipping time by airmail service usually takes 7-10 days to Japan, South Korea, Singapore, Taiwan, China (all other Asia countries usually takes 1-2 weeks).
Shipping time by airmail service usually takes 1-2 weeks to USA, Canada, UK, Australia, New Zealand, Germany..., all other Europe countries usually takes 1-3 weeks to arrive, all other Non-Europe and non-Asia countries may take 2-4 weeks to arrive.
If you want to change the shipping method by courier, please free feel contact us to quote shipping cost. Shipping time by courier usually takes within 2-5 business days to all around the world.
Returns for Refund/Exchange Policy
If you took defective item(s), please contact us within 7 days since you received the defective items. To request return, please provide us your invoice no., item name/item no., photo of the damaged part. We will estimate and reply by email within 48 hours.
We accept Paypal (for credit card, debit card, e-check payment), direct credit card payment, western union money transfer and international bank wire transfer.